Returns & Refunds

What is your return policy?

We understand that sometimes things don't work out, so here's everything you need to know about returns and refunds.

In-Store Purchases

We accept returns of eligible merchandise within 7 days of purchase, provided the items are unused, unopened, and in their original packaging.

Please bring your receipt or proof of purchase to The Partying Palm.

Refunds will be issued to the original payment method.

Online Orders

We accept return requests for eligible online merchandise within 7 days of delivery.

To request a return, please contact us through our Contact Us page with your order number and reason for return.

Returned items must be unused, unopened, and in their original packaging.

Original shipping charges are nonrefundable, and customers are responsible for return shipping costs unless the return is due to an error on our part or an item arriving damaged.

Balloon Bar & Custom Orders

All custom balloon arrangements, bouquets, garlands, and inflated balloons are final sale.

Because these items are specially prepared for your celebration, they cannot be returned or refunded for a change of mind.

Please review your balloon colors, quantities, pickup date, and pickup time carefully before placing your order.

If there is an issue with your order, please contact us as soon as possible so we can help.

Seasonal & Holiday Merchandise

Seasonal and holiday merchandise is considered final sale and is not eligible for returns or exchanges, except where required by law.

What if my item arrives damaged or something is missing?

We're so sorry! We want every order to arrive just as expected.

Please contact us as soon as possible through our Contact Us page and include:

• Your order number

• A description of the issue

• Photos of any damaged items, if applicable

We'll review the issue and work with you toward an appropriate resolution, such as a replacement or refund.

When will I receive my refund?

Once your eligible return has been received and inspected, we'll process your refund to the original payment method.

Please allow up to 7 business days after processing for your refund to appear, depending on your bank or payment provider.

Questions?

We're always happy to help!

Please reach out through our Contact Us page or visit us at:

The Partying Palm
400 W Magnolia Street
Leesburg, FL 34748

Thank you for shopping small and celebrating with us!

The Partying Palm Team 🌴